Hi Michael, Thanks for a quick reply.
I would definitely create a test environment, but my question is that will it work in required way? I read that in Mod_fifo agent has to call in queue but I need that all incoming calls are automatically distributed between available agents or if all are busy then should go to voicemail. I would join IRC for further assistance. Thanks. _____ From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] On Behalf Of Michael Collins Sent: Tuesday, May 05, 2009 7:19 PM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed <saeedahmad1...@gmail.com> wrote: Hi All, In an inbound call center scenario is it possible that customers calls in and calls are distributed between online (who are registered on FS and in idle state) agents. I saw some on going discussion on list where it looks that currently it's not possible but I am newbie so maybe I didn't understand it well. If it's possible then please give me a start point that how can I implement it. I would start here: http://wiki.freeswitch.org/wiki/Mod_fifo I strongly recommend that you set up a FreeSWITCH server and play around with it so that you can learn the pros and cons of using the FIFO queues. It would be best if you could set up a few phones and set them as FIFO agents and then have someone help you make test calls so that you can emulate your CC environment. Also, you might want to join us on IRC: #freeswitch on irc.freenode.net - there are several users who've had real world experience with mod_fifo and they might be in a good position to answer your questions real-time. -MC
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