Hi guys, I was wondering if some of you run FreeSWITCH on a call center environment, I ask this because I plan to do that soon and I was wondering how well mod_fifo works for queues, etc.
Thanks, Diego On Thu, May 7, 2009 at 6:08 AM, Saeed Ahmed<saeedahmad1...@gmail.com> wrote: > Thanks Seven I’ll try it very soon. > > > > ________________________________ > > From: freeswitch-users-boun...@lists.freeswitch.org > [mailto:freeswitch-users-boun...@lists.freeswitch.org] On Behalf Of seven > Sent: Thursday, May 07, 2009 5:42 AM > To: freeswitch-users@lists.freeswitch.org > Subject: Re: [Freeswitch-users] Inboud Call Queue > > > > See this: > > > > http://wiki.freeswitch.org/wiki/Simple_call_center_using_mod_fifo > > > > > > On May 6, 2009, at 10:15 PM, Saeed Ahmed wrote: > > Thanks Guys > > > > ________________________________ > > From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] on > Behalf Of Anthony Minessale > Sent: Wednesday, May 06, 2009 3:57 PM > To: freeswitch-us...@lists.freeswitch.org > Subject: Re: [Freeswitch-users] Inboud Call Queue > > > > I worked on the patch and added it to trunk rev 13240 > > > On Wed, May 6, 2009 at 7:53 AM, dujinfang <dujinf...@gmail.com> wrote: > > The patch haven't been merged into trunk. It should be as easy as execute > the following command in the FS source code root dir: > > > > patch < /tmp/the_patch_file_name.diff > > > > I will post an example on the wiki when I finished, hope be soon. > > > > On May 6, 2009, at 6:45 PM, Saeed Ahmed wrote: > > > Hi Seven, > > I am exactly looking for this functionality. > > Please let me know when you are finished with new queue manager app. I’ll > try it in my call center. > > Regarding Patch: is it already part of SVN trunk? If not then could you help > me how to install it, I have no programming background. > > Many Thanks. > > > > ________________________________ > > From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] on > Behalf Of seven > Sent: Wednesday, May 06, 2009 4:17 AM > To: freeswitch-us...@lists.freeswitch.org > Subject: Re: [Freeswitch-users] Inboud Call Queue > > > > > > On May 6, 2009, at 1:50 AM, Saeed Ahmed wrote: > > > > Hi Michael, > > Thanks for a quick reply. > > I would definitely create a test environment, but my question is that will > it work in required way? > > I read that in Mod_fifo agent has to call in queue but I need that all > incoming calls are automatically distributed between available agents or if > all are busy then should go to voicemail. > > I'm working on a call center like queue scenario right now, I'm pretty sure > it call automatically distributed to available agents, but the customer will > stay in the queue if all agents are busy by default. You can bind a key to > the channel and play a message repeatedly to guide the customer to voicemail > by press a key. > > > > Also maybe you need this patch to make the fifo works as desired. > > > > http://jira.freeswitch.org/browse/MODAPP-272 > > > > I would join IRC for further assistance. > > > > Thanks. > > > > ________________________________ > > From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] on > Behalf Of Michael Collins > Sent: Tuesday, May 05, 2009 7:19 PM > To: freeswitch-us...@lists.freeswitch.org > Subject: Re: [Freeswitch-users] Inboud Call Queue > > > > > > On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed <saeedahmad1...@gmail.com> > wrote: > > Hi All, > > In an inbound call center scenario is it possible that customers calls in > and calls are distributed between online (who are registered on FS and in > idle state) agents. I saw some on going discussion on list where it looks > that currently it’s not possible but I am newbie so maybe I didn’t > understand it well. If it’s possible then please give me a start point that > how can I implement it. > > I would start here: > http://wiki.freeswitch.org/wiki/Mod_fifo > > I strongly recommend that you set up a FreeSWITCH server and play around > with it so that you can learn the pros and cons of using the FIFO queues. It > would be best if you could set up a few phones and set them as FIFO agents > and then have someone help you make test calls so that you can emulate your > CC environment. > > Also, you might want to join us on IRC: #freeswitch on irc.freenode.net - > there are several users who've had real world experience with mod_fifo and > they might be in a good position to answer your questions real-time. > > -MC > > _______________________________________________ > Freeswitch-users mailing list > Freeswitch-users@lists.freeswitch.org > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users > http://www.freeswitch.org > > > > _______________________________________________ > Freeswitch-users mailing list > Freeswitch-users@lists.freeswitch.org > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users > http://www.freeswitch.org > > > > _______________________________________________ > Freeswitch-users mailing list > Freeswitch-users@lists.freeswitch.org > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users > http://www.freeswitch.org > > > -- > Anthony Minessale II > > FreeSWITCH http://www.freeswitch.org/ > ClueCon http://www.cluecon.com/ > > AIM: anthm > MSN:anthony_miness...@hotmail.com > GTALK/JABBER/PAYPAL:anthony.miness...@gmail.com > IRC: irc.freenode.net #freeswitch > > FreeSWITCH Developer Conference > sip:8...@conference.freeswitch.org > iax:gu...@conference.freeswitch.org/888 > googletalk:conf+...@conference.freeswitch.org > pstn:213-799-1400 > > _______________________________________________ > Freeswitch-users mailing list > Freeswitch-users@lists.freeswitch.org > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users > http://www.freeswitch.org > > > > _______________________________________________ > Freeswitch-users mailing list > Freeswitch-users@lists.freeswitch.org > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users > http://www.freeswitch.org > > _______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org