I think a small portion of it is accounted for by businesses having different ideas of what pisses people off from some of their customers. For example, many times after signing up for an account with a small startup, to see what it is, I get an email or often a series of emails from an employee wanting to help me get started, check in to see how I am doing, ask for feedback on how I like my experience so far. I usually try to politely respond by saying I am just checking out their service and don't need any special attention. And I have been getting some missed calls to my Google Voice account from a toll-free number a Google Search identified as Nuance Software; I had helped my school install Dragon Naturally Speaking on several computers and must have foolishly put my number down somewhere in the installation/registration process. But no doubt much of it is the 'this is cheap, and it will make one in a thousand people buy [more] stuff from us, so it is worth it' ethic. -Arlo James Barnes
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