A lot of your customers may have your Nortons AV prog (I don't mean other Nortons products, just the anti virus scanner though this may apply to their other products, too) set to auto update when on Internet without interrupting the user which IS a good idea normally. However, a few weeks ago due to a stupid error on the part of a company Nortons uses, your AV prog couldn't find their update site for the day. It didn't last long and should have ended there.
Unfortunately, I have become aware, while fixing problems for people who use Nortons, that their Nortons (2000, 2002 and 2004 versions) hadn't updated for the last two weeks. So, I manually MADE it update and it did so just fine. This isn't normal. Nortons usually auto updates fine and on each machine where I have noted this (5 so far, all Nortons, all the same drop off time), they have been without updates since that date and thus open to newer stuff. Bagle should start hitting hard today and if what I fear is correct, none of your Nortons users will be protected UNLESS you get them to open their Nortons and run your LiveUpdate manually. 5 out of 5 machines all stopped updating at the same period seems strange to me. There were 2 in one user group, 2 in another company and one friend who I do work for on his personal machine. These were 3 different sites in other words. So, do yourselves a favour. I may be wrong but if I am not wrong, your users are not protected. They MAY be protected automatically after manually updating but I am not even 100% sure of that right now. Run Liveupdate manually NOW and be sure! Greg. _______________________________________________ Full-Disclosure - We believe in it. Charter: http://lists.netsys.com/full-disclosure-charter.html