"Twitter erroneously suspended, and subsequently restored, a prominent 
researcher’s account two months after he tweeted
a security warning intended to inform his audience about an imminent threat.

Aside from poor security handling, this situation offers a case study example 
of immature customer service and suggests problems with the organization’s 
corporate culture.

Mikko H. Hyppönen, Chief Research Officer at well-known computer security and 
anti-virus firm F-Secure,
discovered that Twitter unexpectedly banned his account without warning."
--clip--

More at
http://blogs.zdnet.com/projectfailures/?p=6327

If you have no time to read the article here is the point:
"A two-month delay responding to perceived security threats does little to 
protect users."

Juha-Matti

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