YES - I am not impressed with Printable's support. I recently went back and forth with Printable for over 6 weeks to get resolution to a problem we were having with a catalog. I finally got that issue resolved and now we are dealing with all the other issues we couldn't deal with until that issue was resolved. To get the initial issue taken care of I finally sent a very direct email to everyone at Printable I have ever talked to, I had a conference call from my CPM and his supervisor within 3 hours. Ever since then (2 weeks ago) we have answers within 24 hours and usually quicker than that. Of course, we told them that we would leave and go with one of the other companies we have been contacted by if we didn't start getting support.
I feel that for template questions this user forum is awesome - I have received some excellent help here even by just reading other peoples issues and the solutions that were presented to them. Also, my past two CPM's at Printable (we've been with them for almost 6 years) were awesome. My newest CPM needs improvement - but he is getting better. And, when I do finally get a response from support, they have usually taken care of my problem. It is just the waiting for a response that I get irritated about! My advice is to email and call daily if you have an issue you need resolved - and if you don't get a response quick enough go to your sales rep - you will see results. Jennifer -- Users of FusionPro Desktop have unlimited free email support. Contact Printable Support at [EMAIL PROTECTED] -- View FusionPro Knowledge Base, FusionPro Samples at www.printable.com/vdp/desktop.htm -- You are currently subscribed to fusionpro as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] -- -- Note: All e-mail sent to or from this address will be received or otherwise recorded by the e-mail recipients of this forum. It is subject to archival, monitoring or review by, and/or disclosure to someone other than the recipient. Our privacy policy is posted on www.printplanet.com --
