Where I work, we have a coffee machine
where you place a little container of
coffee in a slot, close the slot, and
water is forced thru the cofee in the
little container to make your cup of coffee
(Green Mountain).  The little container then
drops into a bin that has to be emptied
every 20 or so cups.

Whether by luck or design, the mahine does
not tell you the bin is full, until you
have inserted your container in the
slot and are ready to press START.

THis is great User inerface design.  You really
want the coffee at this point, so you'll
empty the bin to get what you want.

If the "Empty bin" light went on
*after* the cup that filled the bin,
then you might walk by the machine
and think: "I don't really want a coffee
bad enough to empty the bin...."

My late teacher Prof. Louis Forsdale
(he taught the more widely known
Neil Postman who just died...) used
to call such little vignettes:
"microcommunication observations",
and he encouraged his students to
practice doing them.

    The truth is often approaching
    "below our radar"

\brad mccormick

--
  Let your light so shine before men,
              that they may see your good works.... (Matt 5:16)

Prove all things; hold fast that which is good. (1 Thes 5:21)

<![%THINK;[SGML+APL]]> Brad McCormick, Ed.D. / [EMAIL PROTECTED]
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