Yet another possible solution for my case.

Thanks Gary.

On Tue, Feb 23, 2010 at 1:39 PM, Gary Scott <[email protected]> wrote:

> Thanks Sergio, for me it was un-installing the AV software (sophos), then
> re-installing the dashboard that did the trick.
>
> -GS
>
>
>
>
> ________________________________
> From: Sergio Alvarez <[email protected]>
> To: [email protected]
> Sent: Tue, February 23, 2010 9:32:31 AM
> Subject: Re: [FW-1] SVM
>
> Hey Gary.
>
> CP support found there was another case filed for this same issue and the
> guy who opened found out the issue was related with permissions in the
> machines were he had install the Console. Using and Administrator user to
> install the SmartConsole solved the issue for him.
>
> I'm still waiting for my customer to tell me if that helps in his case, but
> I thought it might be a good hint for you. Let us know if it helps.
>
> Regards
>
> On Fri, Feb 19, 2010 at 2:10 PM, Gary Scott <[email protected]>
> wrote:
>
> > Thanks Sergio, I too see this in demo mode. If I stumble into a fix I'll
> be
> > sure to post.
> >
> >
> >
> >
> > ________________________________
> > From: Sergio Alvarez <[email protected]>
> > To: [email protected]
> > Sent: Fri, February 19, 2010 2:50:06 PM
> > Subject: Re: [FW-1] SVM
> >
> > Hello Gary,
> >
> > I currently have a case opened with Check Point for this exact same
> issue.
> >
> > In my case, the organization has around 4 or 5 firewall managers that
> have
> > the R70.20 GUI installed in their laptops, they have a mix of Windows
> > versions but particularly the only opne using Windows 7 is the one
> > experiencing this problem, all other running Vista and XP work with no
> > problem.
> >
> > So far my customer tried removing and reinstalling the publicly available
> > GUI and also another one, provided by Check Point support, that is not
> > publicly available and supposedly has several issues resolved, but with
> no
> > success.
> >
> > To make sure it was an issue exclusively with the GUI, the customer tried
> > opening the GUI in demo mode and the issue also happens that way.
> >
> > I'm currently waiting for Support to give me some extra troubelshooting
> > steps or a solution, but have received nothing so far. I will let you
> know
> > if they do manage to solve it.
> >
> > Regards
> >
> > On Fri, Feb 19, 2010 at 12:25 PM, Gary Scott <[email protected]
> > >wrote:
> >
> > > I have some R70.20 gui clients that are unable to display anything in
> the
> > > details window within SVM. I know this is specific to these gui clients
> > and
> > > not a problem with the SCS or other gui clients. The clients with the
> > > problem are domain members and I suspect a domain policy or the like
> > causing
> > > this problem. Has anyone ran into this or knows what is being used to
> > help
> > > display the details window within SVM? Thanks,
> > >
> > > -GS
> > >
> > >
> > >
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> >
> > --
> > Sergio Alvarez
> > +(506)88301342
> >
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>
> --
> Sergio Alvarez
> +(506)88301342
>
>
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-- 
Sergio Alvarez
+(506)88301342


Scanned by Check Point Total Security Gateway.

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