>
>
> On Sun, Jun 04, 2000 at 10:06:32AM -0700, Michael Louie wrote:
> >
> > Since Checkpoint software is "commited to provide the
> higest quality of
> > support", I would like to ask one question. Why is there no 24/7
> > support?
>
> They offer this service. It's called Platninum Level support.
> It's expensive
> as I recall, but they do offer it.
>
And if you have ordered this support level the first response is quite fast but after
that you have also to wait 24h for the next responses. It took me at least 2 weeks to
make them understand where the problem really is and get it escalated. So as far as I
see, there is no reason to spend so much money the next year. If I knew that before, I
would'nt order that....
ct
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