Hi suckers,
Yep, as you can read in my "[FW1] FW1 Licence Upg - CONTINUING Saga." emails
over the last couple of days, I am currently getting no where fast.
I wouldn't normally do this but the following emails really show how CP
internally, couldn't care less about us "users". Talk about passing the
buck!!!!
Goodluck,
Damian.
################### email I received today #######################
to: <[EMAIL PROTECTED]>
Please help him in generating the license.
Thanks,
K.............
-----Original Message-----
From: H....................
Sent: Wednesday, July 12, 2000 8:02 PM
To: k....................
Subject: RE: manually upgrade
He just has to fill this information in the license center to generate the
license.
You can also refer him to [EMAIL PROTECTED] for assistance on
generating the license.
- H...........
-----Original Message-----
From: k..................
Sent: 12 July, 2000 12:10
To: H..................
Subject: FW: manually upgrade
How can I help him?
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, July 12, 2000 7:51 AM
To: k............
Subject: RE: manually upgrade
K.......,
Ummmmm, I just tried again and I got this error message
"No User details were found for certificate key '..........'".
Can you please look into what the problem is.
Thank you,
Damian.
-----Original Message-----
From: <k........................
Sent: Monday, July 10, 2000 10:36 AM
To: Damian Lazarus
Subject: FW: manually upgrade
Hello,
I apologize for the mistake.
Now you can try again, because your CK has been validated to generate V4.1
license.
Please re try to generate the license through the license center.
Sincerely,
K.................
-----Original Message-----
From: "Michael Tench" <[EMAIL PROTECTED]>
Sent: Wednesday, July 12, 2000 2:28 PM
To: <[EMAIL PROTECTED]>
Subject: [FW1] Checkpoint Licensing
Has any of you people encountered nightmares with checkpoints licensing?
Just a couple of months ago I finally had a licensing issue resolved which took
well over a year. Now, when it comes to upgrading to 4.1, I am encountering the
same problems all over again.
I realize that Checkpoint makes a pretty good product, but what good is the
product if it cannot be licensed properly? There is something horribly wrong
with a business model which does not keep the customers experience in mind. It
is unreasonable to expect a customer to keep hammering you to come up with a
resolution for a year.
Although I currently hold a CCSA, and CCSE, I am rapidly becoming doubtful that
I will continue to purchase Checkpoint's products.
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