Hello to everyone,
Have you guys been having problems with the Checkpoint support lately? I
work for a pretty large corporation, that works different contracts. Our
firewalls are not corporate firewalls but firewalls for the individual
contracts. The products however are brought under my companies and are
licensed as such. The support people say that only five people corporate
wide can access the Checkpoint Support or call into the call center. This
however is a big problem because for a large corporation this maybe five
people on the other side of the world.
I spoke with the representative to correct this, but since I am not on the
list of contacts I can't adjust this. I was originally receiving support
before I took the time off because I had registered the product personally.
I also made myself as a contact for the support account. Now I am not in
the database as a contact person. Did Checkpoint do some shifting or has the
quality of service always been like this?
Thanks
Qaadir
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