putting together a web page with screen shots had worked well for me.
I'd guess that 15% need help beyond the web walk-through, which isn't too
bad.
Chipper
On Mon, 27 Nov 2000, Peter Goodridge wrote:
>
>Hi,
>
>We are again looking for a way to support our Secure
>Remote users after hours. We allow our employees to
>install Secure Remote/Secure client on their home PCs
>for remote access. Once they get it installed, and
>use it the first time they do fine.
>
>However; there are a large number who have problems
>with the install. They usually do it at night, and
>our helpdesk closes at 6:00 PM. Therefore; the home
>users have effectively no support.
>
>We have a proposal from our Checkpoint reseller to do
>this support for us, but since they have to charge us
>for staffing up, it on the expensive side. I'm
>wondering if anyone knows of an outfit that does this
>kind of thing already with SecuRemote, etc. They'd
>have to be familiar with SR, and able to deal with
>typical end users.
>
>Thanks in Advance,
>Pete Goodridge
>
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