Hi
Your comment "buy support contracts" made me think of a conversation
I was having the other day. This is a sample situation based in the
future.
I was told if you buy CP's product in 1999 and get a support contract
for one year (exps 2000). However at the end of that contract you
decide you don't want to continue with the support contract in the
next year (2001) for whatever reasons (budget, etc). However in the
year 2002 you decide you really need to get that support contract and
this year (2002) you have the money again. So you call up your VAR
or whoever to get the support and find out that to get support for
2002 you have to pay for that year you missed back in 2001. Can
someone explain this to me? How can they do that? Why would I want
to pay for support for a year that I didn't get help in? It just
doesn't make sense to me. Please explain. I can't seem to wrap my
mind around this concept.
Thanks
cee
Message: 3
Date: Fri, 25 May 2001 09:10:58 -0400
From: "Felicetti, Stephen A." <[EMAIL PROTECTED]>
Subject: RE: [FW1] Use of this list
I'll second the fact the CP documentation is lacking, at best.
Most of the instructions I've downloaded are dated from last year, and don't
apply to the SP I'm running.
Even the screen dumps are out of date.
If it weren't for phoneboy, I'd be waiting on the phone in the support
queue.
Let's hope CP has thier feelers out on this list, and can start devoting
some time and energy to updating and creating documentation or better yet
kick some of it back to the free sites that are filling in the craters.
But that again, it's one more way for them to suck money out of us, by
forcing us to buy support contracts....
--
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
cee
Don't meddle in the affairs of dragons, for you are crunchy and taste good
with ketchup.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
================================================================================
To unsubscribe from this mailing list, please see the instructions at
http://www.checkpoint.com/services/mailing.html
================================================================================
