Why would anyone fork out $100 for .Mac when you can get similar service for free on Yahoo or a host of other sites?
> Talk about some really bad support. Now the moderators are deleting posts > that are exposing their bad support in their forums..ha! Wow. Apple policy > there is that your question gets answered in 1 business day. Then a > moderator comes on and says it's 24 business hours. So I ask him if that > means that I can assume it will be 3 days (assuming 8 hour work days) > until I can receive an answer, or rather I should allow 3 days before > complaining that I have not received an answer. That post got deleted. > > I can't believe the sub-quality support, and services there. People are > complaining everywhere, people are getting banned from posting for 30 days, > its like WW3 up in there! The funny thing is, the "support" is the whole > reason I bought the account instead of waiting for my trial period to end. > I wanted to go into tech support forums and find out some information. > > People are asking how they can get a refund. I am totally shocked that > this is coming from Apple. I will probably cancel my account there myself, > and if they don't then I'll just post my name and password everywhere I > can think of, and never look back. > I let my mind wander and it didn't come back. > > Here is a post from someone that puts it all in perspective: > -------------------------- > What kind of company can bill you $49 (or $100) and not have a customer > care phone number or email. Where else do you get to spend $100 and not > get 'ANY' service. > > This is a service industry and the first thing that matters in this kind > of business it to provide 'excellent' customer care. > > I hav been totally unimpressed by the lack of moderator support and speed > of response from billing. The fact that you have no way to deal with Apple > directly about your purchase is disgraceful and insulting to say the least. > It is totally unacceptable to take money from people and offer zero > customer service. > > I will use my iDisk space and some of the other features for the year I > have paid for. But based on current experience and the attitude of Apple I > will not be renewing my account next year. > > .mac will be a big problem for Apple if they don't get it sorted out for > users. You can't run a business like this and expect it to succeed. > > How would you feel if you could not contact you phone company if you had > billing or technical problems, other posting a message and hoping for a > reply. You would change companies for certain, well that's what a lot of > .mac users will do. > > Apple need to understand the strong feeling most of the users on here seem > to have about the support and service provided - WE ARE NOT HAPPY WITH IT. > > This is a 3rd rate service at the moment, and no amount of extra functions > are going to make up for that. Continued success of a SERVICE, requires > quality and customer care, both are not evident at .mac > > For those of you like me who are not happy with .mac I suggest to make > sure people who are considering joining understand the limitiations and > issues we have painfully discovered. > > They are :- > > 1. Inconsistent technical service, Web Mail down for hours, HomePage > problems, poor iDisk speed. > > 2. Little or no support on the .mac boards, just standard company waffle, > that skirts round the real issues. > > 3. No way of contacting Apple regarding the service. > > 4. No ability to officially complain. > > 5. No redress to cancel and get your money back. > > 6. Below par facilities, eg, can't change User Name, can't subscribe to > forum threads - these are run of the mill stuff for other providers, it's > not exactly leading edge at .mac is it. > > As paying customers we should have a way to express our dissatifaction and > get direct replies from Apple. This needs to change ASAP. > -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
