Hey all - thought I'd share: I ordered a repair on my PB FW 500 from Apple, after warranty, typical pricing $329+, and I was waiting on shipping materials to arrive. They never did. Expecting them Monday, I called today (Thursday) and after some serious hold, transfer, hold, transfer I finally was told that Airborne Express had not received the feed from Apple regarding my shipping needs. It looked like another 4-5 days before receiving the shipping materials. I asked about having my shipping fees ($20) removed from the service/repair ticket and she had to go ask a manager. Upon returning she informed me that Apple will be picking up the entire repair tab in response to their mistake and delay - no charge. Woohoo! That made my day!
Thanks for being a great company when I needed it Apple. I'll remember this. I'll report to the list after the repair. Hopefully on the wireless access point and airport card I'm gonna buy with my freed-up funds. stein -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:G-Books@;mail.maclaunch.com> To unsubscribe, email: <mailto:G-Books-off@;mail.maclaunch.com> For digest mode, email: <mailto:G-Books-digest@;mail.maclaunch.com> Subscription questions: <mailto:listmom@;lemlists.com> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
