I've had cases where I've been on the phone less than 10 minutes, have had a full apology, replacements sent out (and sometimes a complimentary gift), with boxes for sending the offending component back.
Other times I've had the dreaded "It is not a problem, that is normal" or the even worse "It falls within the computers specification".
It all depends who you talk to I suppose.
Matt On Friday, June 6, 2003, at 11:00 am, Scott Howe wrote:
Hi All-
I just wanted to update those who helped me with my battery issues on my new 12" PB. I DID return it but not to Apple, to Microcenter where I purchased it. They exchanged it with no questions asked. That is Microcenter's policy but I wonder what would of happened if I had sent it back to Apple? Would it have been so painless?? Just a thought...
Scott
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