Here's my rave/rant about AppleCare's repair of my iBook. A while back, I
traded a router, PIII desktop and some other stuff for a white iBook 500
with a dead optical drive and some video problems (the backlight was bad).
So I used it for a while with OS 9.2.2, which was installed when I got it.
The display got worse and worse and worse until I couldn't take it anymore.
I called Apple and waited for about 2 minutes before I got a tech. I gave
the tech the serial number that was under the battery, and he told me that
the iBook didn't exist. So I looked in the Apple System Profiler and got a
different serial. This one worked. Weird. In any case, the tech told me
that it was out of support and it would cost $49 to continue the call. I
told him about the repair program (it's on Apple's website). He put me on
hold for about seven minutes while he "checked it out". When he came back,
he set up the repair. I gave my name, number, addy, etc. Then he told me
that they could replace the optical drive (combo) with a new one for no
extra charge. I agreed to this. I received the box and shipped it back
with a prepaid DHL label on it. Apple received the box, fixed my iBook and
shipped it back the next day. I had my iBook back by the end of the week,
with a new combo drive and a fixed display. But that was not the end of the
problems. I took the iBook out of the box and noticed that the delete key
was off. The tab on the delete key was broken. I called Apple and waited
for five minutes this time. I got another tech and told him what was wrong.
He told me that I needed to talk to a product specialist. I was back
listening to the hold music for about 5 minutes, when the music stopped and
the phone system kept saying "please wait". I listened to this for ten
minutes when the original tech came back on and introduced the product
specialist. The product specialist sent me a new keyboard and I installed
it.
End of part one
Coming soon: part two: hard drive problems
Any comments?
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