Thanks for the kind words -- I am hoping that some folks here might be able to share their experiences to help build a case. I know generally Apple has very good support, but I do not believe that this scenario is such an example. To be completely honest, I am also quite shocked at the $750 that they tried to stick me with, which shows to me that there's no attempt to even help me out or reconcile the possibility of a defect -- makes me think that the AppleCare package was not worth while. Had they at least offered "discounted" repair, it would have at least made me feel slightly "more taken care of." In any case, I have found several cases of the same problems occuring on the same unit on the Apple discussion boards, with similar outcomes of Apple simply denying the repair as being legit. I encourage any one of you to chime in if you have had any related experiences.
Simon > I can't offer any solutions for you; I can only offer support and > encouragement. Encouragement for you to pursue your case aggressively > with > Apple for, if the events are as you portray them, you clearly have a case. > > Become a thorn in their side and just keep after them, relentlessly. > > Good luck and keep us all in the loop as to how the case progresses. > > bob > -- > "No lesson seems to be so deeply inculcated by the experience of life as > that you should never trust experts." Lord Salisbury > > > > -- > G-Books is sponsored by <http://lowendmac.com/> and... > > Small Dog Electronics http://www.smalldog.com | Refurbished Drives | > -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | > > Support Low End Mac <http://lowendmac.com/lists/support.html> > > G-Books list info: <http://lowendmac.com/lists/g-books.html> > --> AOL users, remove "mailto:"; > Send list messages to: <mailto:G-Books@mail.maclaunch.com> > To unsubscribe, email: <mailto:[EMAIL PROTECTED]> > For digest mode, email: <mailto:[EMAIL PROTECTED]> > Subscription questions: <mailto:[EMAIL PROTECTED]> > Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> > > > > --------------------------------------------------------------- > iPod Accessories for Less > at 1-800-iPOD.COM > Fast Delivery, Low Price, Good Deal > www.1800ipod.com > --------------------------------------------------------------- > > -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:G-Books@mail.maclaunch.com> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- iPod Accessories for Less at 1-800-iPOD.COM Fast Delivery, Low Price, Good Deal www.1800ipod.com ---------------------------------------------------------------
