The exclamation mark means that print jobs are stopped.
A very common problem with hp all-in-ones (I know, I have one) is that they don't play well with fast user switching. In my case I cannot print at all when more than one user is logged in at the same time. If that is your situation, try to restart and then log in to only the second account.
Also, after waking from sleep, problems tend to appear with these printers.
One way to recover, without restarting (or logging out and in again) is to
1) open Activity Monitor (in Applications/Utilities)
2) select the "hp communications" process and kill it (you may type "hp" in the little search box first to locate it)
3) In the Finder, open Library/Printers/HP and double-click on the "hp communications" icon to restart it. This is a faceless background application that does not show up in the dock, hence the tortuous way to kill and restart.
Usually, doing 1)-3) (with only one user logged in!) and "starting jobs" in the printer (double click the printer name in Printer Setup Utility and click Start Jobs in case they are "stopped") restores functionality.
Of course, if it does not appear in Printer Setup Utility, that harder to do...
Luis Sequeira
Re: 1 printer, 1 Mac, 2 accounts
Hi Mary,
After setting up the second account, I tried simply printing first, the pri= nter name shows and is selectable in the Page Setup and Print dialog menus,= but the print jobs just hang. Then I did go to the Printer Setup utility a= nd followed everything the Mac OS Help had to offer, but the printer does n= ot show up in any Printer Utility windows no matter how many times I refres= h. =20
Okay, I just tried printing again, this time in the Print dialog window the= re is an exclamation point by the HP printer name. This brings up the Print= er Utility program. The printer is there, so I don't know what else to do a= t this point.=20
When I send the print job, everything goes as normal, I get an blue & white= spraling progress bar and then the solid blue progress bar and it looks li= ke normal, yet part-way it just stops and says Jobs Stopped. When I Start J= obs it just repeats the same over again.=20
This is the exact same behavior in both accounts. I no longer can print fro= m the original account.
I am currently at a loss, so any ideas are appreciated. Thank you.
Scott
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