i agreee it's best if they have it in stock, but if they legitamently
expect it to come soon and have it on order i don't think it's that bad,
most of the mac places do this when new macs are coming out. would they
be bad if apple cancelled a model some people wanted? i don't think so.
on the other hand, if they could give you something similar, even if
they lost a little or made nothing they should try to help you. but i
wouldn't expect them to lose alot of $$ just because a supplier of
thiers promised more than they delivered. even apple did this, i had to
wait a month to get my machine, what if motorola suddenly decided not to
offer a 733 mhz g4 when they had promised apple they'd be available?
now if they are lying about vst cancelling the order, they should rot in
cyber hell, unless vst had to cancell the order due to credit problems
or something. i definately do think they should have tried to work out
something reasonable for all parties or offered a rain check or a
possibly offered to sell something slightly better at the same price,
even if it was at or below thier cost. it's definately bad practice to
advertise what you don't have, but vst may be the real "vilan". it is
disturbing that they confirmed it, and it wouldn't surprise me if the
order was cancelled because of a credit problem between the 2 vendors.
if it is a deliberate attempt to defraud people they should definately
be in trouble, but you have to show intent, honest people do make honest
mistakes, and sometimes they just can't meet thier promises. alot of
companies advertise items that they periodically run out of, but they
expect to be able to get more.
Kyle Hansen wrote:
>
> Philip Stortz wrote:
>
> > if there vendor blew them off, there's not much they can do. it's not
> > reasonable to expect them to take a loss just because one of thier
> > suppliers took a dump on them. now if vst didn't really blow them off,
> > then i'd be mad, but it's hard to sell what you can't get.
>
> I disagree Phil. You don't advertise something for sale unless you have it in
> stock and can provide it. There are false advertising laws to stop that very act
> as well as other illegal business practices. I would call them and let them know
> (politely) that you are going to alert every mac owner that you can via newsgroup
> and mailing list about the way you were treated, and warn them away from that
> company. What they did to you was wrong. Especially if they confirmed your
> order. I have noted it and I have several hundred people on my mailing list.
> They should have offered you a comparable item or a discount on a future
> purchase. That is no way to run a business. I doubt that there allegations are
> true anyway. I have a friend that works for VST. They are a VERY fine company.
> I'll ask about your problem.
>
> -- Kyle H. Hansen
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