I've ordered from OWC on a number of occasions and had overall good experience with a couple of exceptions.
1) Their "restocking fee" of 15% on returned items is problematic. 2) Their tech support has been contradictory. A couple of times I was told an item was compatible with the specific system I was purchasing it for, either by the manufacturer or by OWC. When having problems getting it working, OWC insisted on charging me the restocking fee. In the first case, I was able to get it waived since OWC's web site said the item was compatible with my machine, but the manufacturer said it wasn't. In the second case, I received two conflicting reports from OWC's tech support, one that the item was compatible with my machine, and one that it wasn't. I could probably have gotten them to waive the restocking fee because of this, but after about 35 minutes on "hold" waiting for the right customer service manager, I hung up. In this case, I was able to get it working through help from MacGurus, so I kept the item. Charles -- G-List is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- We have Apple Refurbished Monitors in stock! | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-List list info: <http://lowendmac.com/lists/g-list.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-list%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
