The only time I've dealt directly with Apple tech was within the  
first 90 days of a new Intel iMac core duo.  There were kernel panic  
problems when Apple USB modems were plugged in with early versions of  
Tiger, which Apple fixed somewhere around 10.4.4-10.4.6.  Dial up was  
not a high priority.  I could get nothing but 'we don't know but  
we'll bump that up to engineering.'  The Apple tech support forums  
were filled with similar problems at that time and in the early  
Leopard stages.  Apparently, it was one of many bugs to be worked out  
and it had its place on the list.  It is interesting that the same  
thing happened with Leopard.
Apple care is so expensive that I've bought some backup older  
machines and probably will continue along those lines.  Why pay for  
Apple care if it's half the price of a good, used or refurbished  
system?  I'd rather put my money in a computer system than the  
pockets of computer support tech departments.

J.

Time is too slow for those who wait, too swift for those who fear,
too long for those who grieve, too short for those who rejoice,
but for those who love, time is eternity.
Henry Van Dyke 

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