Hey Dannon,

I am using Galaxy (Cloudman) to analyze RNA seq data. I have a bunch of 
datasets that I ran TopHat on. I am now trying to run Cufflinks etc. I used the 
same data and workflow yesterday to run Cufflinks etc and that worked fine. I 
used my own reference annotation (Homo sapiens hg38) that I imported from UCSC 
but I wanted to compare to some older data I have and so now I  trying to run 
it on hg17. I also have some other datasets in the queue. All my jobs are gray 
and have been waiting to ran for the past 24+ hours. I am seeing the error as I 
am waiting for my jobs to run, I get a notification at the top of my 
queue/history saying that there was a problem getting updates and to contact a 
site administrator if the problem persists (I've seen the notification a few 
times) and when I click the "details" link in the notification it prompts me 
with the details pasted below. 

I am using all of the default options for my jobs and the same workflow has 
been working fine for me in the past on the same datasets. 

Thanks for any help you can give me!

Alessia 



> On Apr 24, 2014, at 10:24 PM, Dannon Baker <dannon.ba...@gmail.com> wrote:
> 
> Hey Alessia,
> 
> I'd love to help, but I need a little more context here.  Where are you 
> seeing this error, what exactly are you doing when it appears, and can you 
> tell me a little bit more about the Galaxy configuration you're working with?
> 
> -Dannon
> 
> 
>> On Thu, Apr 24, 2014 at 8:37 PM, Jennifer Jackson <j...@bx.psu.edu> wrote:
>> Posting to the galaxy-...@bx.psu.edu mailing list.
>> https://wiki.galaxyproject.org/MailingLists
>> 
>>> My instance of Galaxy seems to be stuck (same place since last night) and I 
>>> have received the error message several times now.  
>>> 
>>> Pasting the error message below:
>>> 
>>> Details
>>> user
>>> username
>>> adeglincer
>>> quota_percent
>>> 68
>>> total_disk_usage
>>> 184947273683
>>> nice_total_disk_usage
>>> 172.2 GB
>>> email
>>> xxx
>>> is_admin
>>> false
>>> tags_used
>>> 
>>> model_class
>>> User
>>> id
>>> xxx
>>> source
>>> HDACollection(xxx)
>>> xhr
>>> readyState
>>> 4
>>> responseText
>>> {"err_msg": "Uncaught exception in exposed API method:", "err_code": 0}
>>> responseJSON
>>> err_msg
>>> Uncaught exception in exposed API method:
>>> err_code
>>> 0
>>> status
>>> 500
>>> statusText
>>> Internal Server Error
>>> responseHeaders
>>> Date
>>> Thu, 24 Apr 2014 20:51:39 GMT
>>> cache-control
>>> max-age=0,no-cache,no-store
>>> Server
>>> nginx/1.4.7
>>> Connection
>>> keep-alive
>>> Transfer-Encoding
>>> chunked
>>> Content-Type
>>> application/json
>>> options
>>> data
>>> 
>>> parse
>>> true
>>> emulateHTTP
>>> false
>>> emulateJSON
>>> false
>> 
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