Ok I got it. I had to update the email address field to match what the REMOTE_USER variable was being set my Apache.
On Wed, Sep 7, 2016 at 1:41 PM, Ryan G <ngsbioinformat...@gmail.com> wrote: > Sorry, missed your other questions... > > external authentication via apache...yes. Its working well for us. > The userid is the same. I'm clearly missing something. I need to find > in the code where this is and add some debugging statements. > > On Wed, Sep 7, 2016 at 12:15 PM, Hans-Rudolf Hotz <h...@fmi.ch> wrote: > >> Hi Ryan >> >> Are you doing external authentication via apache? >> >> if so, I suggest to change the value in the 'external' column from 'f' to >> 't' in the galaxy_user table. >> >> also, check, whether the e-mail used is really the same as the one coming >> from your external authentication system. >> >> However, be very careful, whenever you manually interact with the Galaxy >> PostgreSQL database. Make sure you have an up-to-date back-up. >> >> Hope this helps, >> Hans-Rudolf >> >> >> >> >> On 09/07/2016 05:27 PM, Ryan G wrote: >> >>> Hi all - I'm having a problem with a user account and Galaxy getting >>> confused with it being internal vs external. >>> >>> When we first set up galaxy, we were using Galaxy's internal >>> authentication system. This worked well but all our users then had >>> another password to keep track of. >>> >>> We activated external user authentication a few months ago and it works >>> fine for us. >>> >>> This user hasn't logged in since and recently tried but is unable to. >>> >>> I discovered her account in Galaxy appears as an internal account eg >>> created before we were using external authentication. Now that we have >>> external authentication, Galaxy doesn't recognize her and she gets the >>> user_disabled page whenever she tries to log in. >>> >>> Is there a way I can change her account in Galaxy from being an internal >>> to an external account? >>> >>> Ryan >>> >>> >>> ___________________________________________________________ >>> Please keep all replies on the list by using "reply all" >>> in your mail client. To manage your subscriptions to this >>> and other Galaxy lists, please use the interface at: >>> https://lists.galaxyproject.org/ >>> >>> To search Galaxy mailing lists use the unified search at: >>> http://galaxyproject.org/search/mailinglists/ >>> >>> >
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