Download the demos and work with those for a while. That'll tell you whether you want to buy them. Only problem will be, you'll want to. Then, it takes bucks! ----- Original Message ----- From: "damien c. sadler - head of x-sight interactive" <[EMAIL PROTECTED]> To: "Gamers Discussion list" <gamers@audyssey.org> Sent: Sunday, March 11, 2007 9:16 PM Subject: Re: [Audyssey] Replacement Keys and such
> oh yes, and when i can, i shall buy some of those games. mainly the > pinball > ones, unless someone could teach me monkey business, change reaction, > dynaman, etc ... > > regards, > > damien > > > > > ----- Original Message ----- > From: "damien c. sadler - head of x-sight interactive" > <[EMAIL PROTECTED]> > To: "Gamers Discussion list" <gamers@audyssey.org> > Sent: Monday, March 12, 2007 2:12 AM > Subject: Re: [Audyssey] Replacement Keys and such > > >> to be honest, i think that how you are going about things is very >> professional. i might just do it like that myself when i write my games. >> don't know what everyone else thinks. >> >> regards, >> >> damien >> >> >> >> >> ----- Original Message ----- >> From: "Draconis Entertainment" <[EMAIL PROTECTED]> >> To: "Gamers Discussion list" <gamers@audyssey.org> >> Sent: Sunday, March 11, 2007 9:40 PM >> Subject: [Audyssey] Replacement Keys and such >> >> >>> We recently received an e-mail from an individual. Their name will be >>> omitted from the copies pasted below, but I thought it important to >>> include their message to us regarding registration keys, and our >>> response. I hope that, if there are others out there who are also >>> confused by our policies, that this might help them understand how it >>> all works and why. Your feedback is welcome. Thanks. >>> >>> The original contact: >>> >>> >>>> Dear Draconis team: >>>> >>>> I am disappointed by your lack of customer support. I know a number of >>>> people who previously purchased games like ESP Pinball, Change >>>> Reaction, and Monkey Business from your organization or its >>>> predecessors. They are now unable to enjoy the games they legitimately >>>> bought and paid for because of your unwillingness to help them >>>> rediscover lost product codes. >>>> >>>> It is a fact of life in the real world that product packaging, e-mail, >>>> paper, hard drives, thumb drives and note takers can be destroyed, >>>> damaged or lost. Thus, it would make sense to provide your customers >>>> with more support than a discounted re-purchase price, or lack of >>>> genuine support for older (CD) copies. I personally would have >>>> considered purchasing products from your company, but I don't feel any >>>> desire to deal with your draconian business practices. I will gladly >>>> tell anyone who asks that the software you sell is of high quality, >>>> but not worth purchasing because of an utter lack of respect for the >>>> customer. I wish your company all the prosperity it deserves. >>>> >>>> Sincerely, >>> >>> >>> X >>> >>> >>> And our response: >>> >>> >>> Hi X, >>> >>> Thanks for voicing your concerns. >>> >>> Let me explain about the discounted replacement fee, so that hopefully >>> you will understand the situation from our perspective as well. >>> >>> Every CD purchased from us has a printed sticker attached with the >>> user's registration key. It is true that sighted assistance would be >>> necessary to read this sticker. >>> >>> Every e-mail we send out with registration information advises the >>> customers to back up their key in multiple and safe formats, and that >>> Draconis is not responsible for lost keys. >>> >>> For a time, we offered replacement keys free of charge. The problem >>> arises in two areas. First, if we offer replacement keys for free, users >>> are not inclined to take the proper safeguards to protect their keys. We >>> were deluged with dozens of requests a week for replacements when they >>> were free. This causes substantial loss of time we could be devoting to >>> developing new products, processing new orders, responding to technical >>> support, etc. >>> >>> Secondly, our keys, for the customers convenience, are not tied to the >>> users hardware. Many of our competetors require their customers to >>> obtain a new key every time they upgrade their system, purchase a new >>> system, etc, and we feel that waiting for new keys in these >>> circumstances is an unacceptable inconvenience to our customers. Making >>> that decision comes at a high price for us, for a huge number of our >>> customers then feel no pangs at sharing their keys with their friends. >>> Such piracy is highly illegal and we lose sales. We trust that, if we >>> make it painless for the customers to install their game on new >>> machines, they will remain loyal to us and encourage others to obtain >>> the games legally. This is not always the case. We lose a great deal of >>> income every day from those who have opted to obtain the games >>> illegally. >>> >>> All we are asking is a nominal fee to compensate us for the time >>> varifying that the person requesting the key is a legitimate licensee of >>> the product, generating a new key, and sending it to them. This process >>> takes time, and the user should have been careful with their key in any >>> case. The majority of the companies selling accessible games follow this >>> same or similar policy. >>> >>> As another example, if you purchased a Nintendo game from your local >>> store and then lost the disc containing the game, the store would not >>> give you a new free copy of the game because you were careless with your >>> game. You would be forced to purchase a full copy of the game again at >>> the full price. We are not even asking this of our customers. >>> >>> I hope this helps you understand the position we are in, and changes >>> your mind about our company. We're very sorry that you feel the way you >>> do, and we hope you will reconsider your opinion. >>> >>> _______________________________________________ >>> Gamers mailing list .. Gamers@audyssey.org >>> To unsubscribe send E-mail to [EMAIL PROTECTED] You can >>> visit >>> http://audyssey.org/mailman/listinfo/gamers_audyssey.org to make >>> any subscription changes via the web. >> >> >> _______________________________________________ >> Gamers mailing list .. Gamers@audyssey.org >> To unsubscribe send E-mail to [EMAIL PROTECTED] You can >> visit >> http://audyssey.org/mailman/listinfo/gamers_audyssey.org to make >> any subscription changes via the web. > > > _______________________________________________ > Gamers mailing list .. Gamers@audyssey.org > To unsubscribe send E-mail to [EMAIL PROTECTED] You can > visit > http://audyssey.org/mailman/listinfo/gamers_audyssey.org to make > any subscription changes via the web. > _______________________________________________ Gamers mailing list .. Gamers@audyssey.org To unsubscribe send E-mail to [EMAIL PROTECTED] You can visit http://audyssey.org/mailman/listinfo/gamers_audyssey.org to make any subscription changes via the web.
