Markus, I believe GTA provides excellent and responsive technical support. We have done so for over 15 years with tens of thousands of customers. I'm sorry you are having problems. However I think you may not understand how our support operates.
Actually you don't have a support contract with GTA. What you do have is a GB-Ware Annual Maintenance contract which entitles you to upgrades from GTA, not support. Additionally you have some paid subscriptions. These are not support contracts. GTA doesn't offer direct support contracts outside of North America. All support contracts outside of the NA are provided by local partners. Any support request GTA receives for customers outside the USA are forwarded to the local partner. Your requests were forwarded to NIIT, our partner in Germany. Paul Emerson On 7/3/07 at 11:40 AM [EMAIL PROTECTED] wrote:
Hi, I already logged a support request regarding this issue with GTA on Sunday, their response until now: NULL! We have a paid support contract, but they really seem to have difficulties providing their service! Here is the problem: The Mail Sentinel Antivirus is no longer working after a reboot of the firewall: The log contains errors like this: ... Jul 3 17:09:30 pri=4 msg="SMTP: Close" smtp_action=pass virus="error ... ... Jul 3 16:50:34 pri=3 msg="kernel: pid 111 (smtp), uid 0 on /var/config: file system full" ... Jul 3 16:43:03 pri=3 msg="SMTP: Unable to load Anti-Virus rules; Engine is busy (4)" proto=smtp ... Jul 3 16:04:53 pri=4 msg="SMTP: Unable to download /var/config/mail/kav/bases/krndos.avc (Unknown SSL protocol error in connection to als2.gta.com:443 ; 35)" proto=smtp I have already tried disabling Mail Proxy, then expert/diskpurge, reboot. Did not help. There was no configuration change. Any ideas? Markus ------------------------------------------------------ To unsubscribe: [EMAIL PROTECTED] For additional commands: [EMAIL PROTECTED] Archive: http://archives.gnatbox.com/gb-users/
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