I can concede to that. What does peeve me is that they were unwilling to even harbor the thought that it could be an incompatibility with Linux. It worked with the windows boxes I had setup.
I work (as do many of us) in the customer service industry. I have admitted to clients before that I have made mistakes in testing and implementation. Though the reaction may not the best, it has always been better than me blaming it on something else. Having been on both ends of the situation, I don't mind that there can be flaws in products (or my wiring). I just expect my vendors to at least be willing to take into account that their product could be part of the problem. I find that if someone is not willing to take any responsibility, I end up not caring where the problem is at all. I just won't do any more business with them. Alot of this spurs from when you work on problems like this all day, you don't want to go home and wait for hours on hold to hear someone pass the buck. It's one of my flaws that I tend to get short with people in these situations, but hey... Noone's perfect (me nor the support person).... :) -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Jason Brodman Sent: Friday, February 01, 2002 10:00 AM To: [EMAIL PROTECTED] Subject: RE: [brluglist] Linux vs Microsoft and DHCP Well, they're not necessarily lying when they blame the cabling. They could be just not telling the entire truth. I lived in the boonies for years. When I bought my first high-speed modem, I started a quest to get decent connection speeds with BBS's. The modem in question was a Zoom 28.8. There were people that I couldn't get more than a 7200 connect rate with. It drove me crazy. The Zoom techies knew me by name before I was done. They always blamed the phone lines. When I finally broke down and bought a USR Courier, my connect rates soared. It was a rare thing to not at least get a 26,400 connect rate. For fun one day, I took the Zoom 28.8 to work and tried calling to the places that were almost impossible to connect to. I had flawless, 28,800 connections over and over. It seems that I did have crappy phone lines. I also had a crappy modem. Together they made my life a living hell. If you have a good one or the other, you could be Ok. If you combine them, God help you. It's very possible that you have some minor flaw in your cabling that the Linksys doesn't handle well that the SMC does. Jason At 09:30 AM 02/01/02 -0600, you wrote: >I have had problems using Linux with Linksys products. I've called their >tech support before, and they insisted it was a cabling issue, and not a >hardware issue. The funny thing was, using the same cabling and order, I >would plug all the machines into a SMC hub, and everything worked fine. I >stepped them through the whole process, and they still insisted that it was >a cabling issue... > >At this point, I have to use my SMC hub uplinked into my Linksys switch... >I've never really had problems with Linksys before, but now I don't buy >their stuff anymore after the terrible customer service... > >Note though, if I have a bad time with customer support, I usually don't go >through that vendor anymore. (eg. I cancelled Cox after waiting on hold, >and ran a CAT5 cable to my neighbors apartment...) > >Ricky > >-----Original Message----- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >Behalf Of Terry Stockdale >Sent: Thursday, January 31, 2002 8:52 PM >To: [EMAIL PROTECTED] >Subject: [brluglist] Linux vs Microsoft and DHCP > > >I'm trying to switch my in-home network from static IP addresses to >dynamic. But having consistency problems between Win98 and Linux (RH7.2) >machines. > >1) I'm using a Linksys cable/dsl router to assign IP addresses via >DHCP. I took all machines out of the respective "hosts" files except for >localhost and the 192.168.1.1 router/gateway. >2) My win98 machines are set to "obtain an IP address automatically" -- >and they do >3) The win98 machines can find each other by name using ping. They also >can via "network neighborhood" but I realize that this is via SMB >4) My win98 machines can not find my Linux webserver (in-home only) >5) Linux machines are also getting its IP address dynamically. In this >case, using dhcpcd >5) My linux machines can not find my windows machines by name, either >6) My linux machines can ping ftp.cdrom.com and get successful responses. >7) I am not running Samba on the either Linux machine > >What am I doing wrong? > > > >Terry Stockdale -- [EMAIL PROTECTED] -- Baton Rouge, LA >website: http://www.dadstoy.net > >================================================ >BRLUG - The Baton Rouge Linux User Group >Visit http://www.brlug.net for more information. >Send email to [EMAIL PROTECTED] to change >your subscription information. >================================================ > >================================================ >BRLUG - The Baton Rouge Linux User Group >Visit http://www.brlug.net for more information. >Send email to [EMAIL PROTECTED] to change >your subscription information. >================================================ ================================================ BRLUG - The Baton Rouge Linux User Group Visit http://www.brlug.net for more information. Send email to [EMAIL PROTECTED] to change your subscription information. ================================================ ================================================ BRLUG - The Baton Rouge Linux User Group Visit http://www.brlug.net for more information. Send email to [EMAIL PROTECTED] to change your subscription information. ================================================
