Hello again Max, We want to help resolve your issue, but are unable to duplicate (even from external networks). Would you be able to send these details, to help us duplicate your query and diagnose the problem? The more specific you are, the better. We appreciate your time in providing the information:
1. OS name and version on computer 2. Internet browser name and version (may be multiple combinations you have tried, as you explained, please include all that demonstrate the problem) 3. initial url link (http://genome.ucsc.edu, or another saved url? or another mirror site?) 4. genome/assembly used 5. a search term used in that genome that pointed to a result page without the browser graphic loading (may be multiple combinations, as you also noted) Thank you and hopefully this will lead to a resolution, Jennifer ------------------------------------------------ Jennifer Jackson UCSC Genome Bioinformatics Group ----- "Max Seibold" <[email protected]> wrote: > From: "Max Seibold" <[email protected]> > To: "Jennifer Jackson" <[email protected]> > Cc: [email protected] > Sent: Monday, December 14, 2009 11:27:52 AM GMT -08:00 US/Canada Pacific > Subject: RE: [Genome] Problem with Browser > > Hi Jennifer, > > I can get to the site fine, search a gene or SNP fine, however when > the viewer of the genome browser pulls up it is blank and there is a > small red "X" in the upper left hand corner. So essentially the > picture is not downloading. This is not a problem specific to my > computer or a internet connection. Same problems no matter where I try > to access the browser. > > If this is still confusing you can call me at 415-505-5156. > > Best, > > Max A. > > -----Original Message----- > From: Jennifer Jackson [mailto:[email protected]] > Sent: Monday, December 14, 2009 10:53 AM > To: Seibold, Max > Cc: [email protected] > Subject: Re: [Genome] Problem with Browser > > Hello Max A., > > Would you be able to add some detail to your question? > The browser is up and running at http://genome.ucsc.edu/ > > Perhaps you are having problems accessing a mirror? > http://genome.ucsc.edu/mirror.html > We would be very glad to know > which you are havng trouble with. > > Thank you, > Jennifer > > > ------------------------------------------------ > Jennifer Jackson > UCSC Genome Bioinformatics Group > > ----- "Max Seibold" <[email protected]> wrote: > > > From: "Max Seibold" <[email protected]> > > To: "[email protected]" <[email protected]> > > Sent: Monday, December 14, 2009 8:19:20 AM GMT -08:00 US/Canada > Pacific > > Subject: [Genome] Problem with Browser > > > > Hi, > > > > What is the problem with your web browser? I cannot see anything. > > > > Max A. > > Max A. Seibold, Ph.D. > > Chapman Genetics Fellow > > National Jewish Health > > Smith Building; A636 > > Denver, CO 80206 > > Office: (303) 270-2544 > > Cell: (415) 505-5156 > > [email protected] > > > > > > NOTICE: This email message is for the sole use of the intended > > recipient(s) and may contain confidential and privileged > information. > > Any unauthorized review, use, disclosure or distribution is > > prohibited. If you are not the intended recipient, please contact > the > > sender by reply email and destroy all copies of the original > message. > > _______________________________________________ > > Genome maillist - [email protected] > > https://lists.soe.ucsc.edu/mailman/listinfo/genome > > NOTICE: This email message is for the sole use of the intended > recipient(s) and may contain confidential and privileged information. > Any unauthorized review, use, disclosure or distribution is > prohibited. If you are not the intended recipient, please contact the > sender by reply email and destroy all copies of the original message. _______________________________________________ Genome maillist - [email protected] https://lists.soe.ucsc.edu/mailman/listinfo/genome
