Hello Mohamed,

When I attempted to use your link, a very large number of custom tracks 
opened to full, which would cause any browser some performance problems. 
Perhaps closing some of the tracks will help if this is still an issue.

If the custom track problem is persistent with only the single track 
open, the best place to look for a root cause is in the source data file 
itself at this position. Perhaps there is a data or format issue.

If you are unable to find the problem and believe it to be the browser 
software, please create a custom track limited to a small region just 
surrounding this region and save it into a Session (not the entire 
track). Then please share that Session with me through a link from 
within the Session tool. The team will have a look and provide feedback.

Warm regards,

Jen
UCSC Genome Browser Support

On 9/8/10 12:56 PM, Abou El Hassan wrote:
> Dear Colleague,
>
> I can not zoom in through our ChIP chip data at
> "http://genome.ucsc.edu/cgi-bin/hgTracks?db=hg18&position=chr5&hgt.customText=http://vsrp.uhnres.utoronto.ca/ciita.gff-2008";
> If I zoom in to get some details about the histone acetylation data I
> get the message:
> <AREA SHAPE=RECT COORDS="326,6,341,15" onclick='return false;' HREF="#"
> class='cytoBand' TITLE="q11.1 chr16:382000>
> I do not have this message with IRF1 or STAT1 data/tracks.  I tried
> several times during the day, different computers at work and home and
> still the same problem.
> We never had this problem before and it seems like a new problem!
>
> I hope that you kindly take care of it.
>
> Thank you very much for your help and consideration
>
> Mohamed Abou El Hassan, PhD
> University of Toronto
>
>
>
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