Dear Genome Browser Team,
a couple of days ago, I sent you following email:
"Dear Genome Browser Team,
I have following problem: In order to have an information about whether my gene
of interest has an active promoter, I am using "track search" feature in genome
browser --> "layered H3K4me3" track, which is then displayed in addition to the
already given H3K27Ac track.
Since yesterday, however, this feature is not displayed anymore, even though I
am following the same procedure. This feature works, however, on other PCs in
the office.
Please, help me solving this problem."
Now, Steve Heitner tried to help me (please, read the email below), but I still
have this problem.
I'm afraid it is not a server problem, since using this feature works on other
PCs in our office, but not on mine. Could it be, it is just some setting in
Mozilla Firefox or in Genome Browser itself, which I am not aware of?
Viewing, for example, ("in track search") "Layered H3K4me3" or "Layered
H3K36me3" in NT2-D1 cell line works, but viewing the default "Layered H3K27Ac"
and "Layered H3K4me3 on 7 cell lines from ENCODE" (both of which are of
interest for me) is not possible.
I hope you can help me.
Best
Alexandra Tregubova
Von: Steve Heitner
[mailto:[email protected]]<mailto:[mailto:[email protected]]>
Gesendet: Mittwoch, 28. März 2012 18:35
An: Tregubova, Alexandra
Betreff: FW: Poblems opening features
Hello, Alexandra.
Everything is back up and running here. Please let us know if you are still
experiencing any problems. Again, we apologize for the inconvenience.
---
Steve Heitner
UCSC Genome Bioinformatics Group
From: Steve Heitner
[mailto:[email protected]]<mailto:[mailto:[email protected]]>
Sent: Wednesday, March 28, 2012 9:08 AM
To: 'Tregubova, Alexandra';
[email protected]<mailto:[email protected]>
Subject: RE: Poblems opening features
Hello, Alexandra.
Thank you for reporting this issue. We are currently have trouble with one of
our servers and are working to get it fixed as soon as possible. We apologize
for the inconvenience.
---
Steve Heitner
UCSC Genome Bioinformatics Group
From: Tregubova, Alexandra
[mailto:[email protected]]<mailto:[mailto:[email protected]]>
Sent: Wednesday, March 28, 2012 7:53 AM
To: [email protected]<mailto:[email protected]>
Subject: Poblems opening features
Dear Genome Browser Team,
I have following problem: In order to have an information about whether my gene
of interest has an active promoter, I am using "track search" feature in genome
browser --> "layered H3K4me3" track, which is then displayed in addition to the
already given H3K27Ac track.
Since yesterday, however, this feature is not displayed anymore, even though I
am following the same procedure. This feature works, however, on other PCs in
the office.
Please, help me solving this problem.
Best regards
Alexandra Tregubova
_______________________________________________
Genome maillist - [email protected]
https://lists.soe.ucsc.edu/mailman/listinfo/genome
