On 17-06-2010 12:08, Ciaran McCreesh wrote: > On Thu, 17 Jun 2010 11:58:21 +0200 > Auke Booij <a...@tulcod.com> wrote: >> Wouldn't you agree that unless you're a genius who can understand the >> entire system upfront with just the bit of documentation out there, >> the support given, in this case by the community, is part of the >> product? > > No. The community is what you fall back on when the product (of which > the documentation is an important part) fails. > > The goal of the community should be to improve the product, not to > perpetuate itself. >
Sounds like we need to nuke our forums (oh wait..), nuke our IRC channels and create a direct phone line for end-user support. - Angelo
