Hey Tom,
Thanks for clarifying the situation.
If you are willing, would you post an announcement on the list when you have
upgraded the number of tel lines.
Thanks in advance.
Ron
PS: I hope your are considering the frequent flyer miles suggestion. There
must be some creative way that you can include it as part of the "percs" for
being a loyal Geosoft customer, eh?. ;-)
Tom Cuthbertson wrote:
> I would like to take this opportunity to respond to Ron and the rest of the
> North American members of the list about our 800 service.
>
> This is how our 800 number works. We have 8 phone lines here at Geosoft in
> Toronto. Our 800 number feeds directly into our main phone system. It starts
> by trying to connect to Line 1. If Line 1 is busy it rolls over to Line 2.
> If Line 2 is busy it will roll over to Line 3, etc. If it cannot find a free
> line it will give you a busy signal. The 800 line works. It is our number of
> occupied phone lines that have been a problem recently.
>
> There is nothing wrong with our 800 number. We are addressing the problem
> and are going to add additional lines.
>
> Tom Cuthbertson
> Manager, Customer Support and Testing
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