I remember in the good old days you used to get a faq mail each month on
mailing lists. This covered the key rules and etiquette of a list aswell as
common questions on how to unsubscribe to the list.
Alternatively, we could try to move more of our user questions to
gis.stackexchange.com where it is easier to point users to repeat
questions.
Ian
On 23 Jun 2017 09:21, "Andrea Aime" <[email protected]> wrote:
Hi,
recently the user list have been a bit neglected.
I'm doing my best to follow up with users, and I see others helping, but
it's clearly not enough anymore.
In response users have started "escalating" their mails either to Jira or
to the developer list
Both are bad, and in part reflect lack of presence from the devs, in part
lack of open source culture
in our user base.
Wondering what we can do about it?
- Have developers pay a bit more attention to the user list? Anyone
making a living in activities involving GeoServer should try to help with
the project chores, answering users is certainly one of them.
- Have some initial/period reminder to the user list about the rules of
engagement? I would love to send people an automatic welcome message with
Ian's presentation about open source support (http://www.ianturton.com/
talks/foss4g.html#/) but I cannot find a way to do so. I see a way to
control mail footers, maybe we can link to user list posting guidelines or
Ian's presentation from there.
- ... any other idea?
--
Regards,
Andrea Aime
==
GeoServer Professional Services from the experts! Visit http://goo.gl/it488V
for more information.
==
Ing. Andrea Aime
@geowolf
Technical Lead
GeoSolutions S.A.S.
Via di Montramito 3/A
55054 Massarosa (LU)
phone: +39 0584 962313 <+39%200584%20962313>
fax: +39 0584 1660272 <+39%200584%20166%200272>
mob: +39 339 8844549 <+39%20339%20884%204549>
http://www.geo-solutions.it
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