>From your message I’m guessing you are using Bitbucket Server with branch
permissions [1]. 
We’re aware the conflict resolution instructions can not always be followed.
Improving these is on our backlog
(https://jira.atlassian.com/browse/BSERV-7561) - feel free to watch/vote for
that issue. 

First, let’s start with the most basic case: a pull request you created is
conflicted and can’t be merged. 
Here, you can apply Jeff King’s solution and back-merge the target branch.
Alternatively, you can, of course, rebase the branch too. (Check out
https://www.atlassian.com/git/tutorials/merging-vs-rebasing for more info on
which option to pick and when).

If you are using cascading merges [2] in Bitbucket Server, there’s a chance
of conflicts during the merge-cascade, which will generate “Automatic merge
failures”.
If this happens, Bitbucket will create a new pull request on your behalf.
The same strategy as above can be applied: merge the target branch and
resolve the conflicts, or rebase.


[1]
https://confluence.atlassian.com/bitbucketserver/using-branch-permissions-776639807.html
[2]
https://confluence.atlassian.com/bitbucketserver/automatic-branch-merging-776639993.html

- Felix



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