thisisnic commented on a change in pull request #11677:
URL: https://github.com/apache/arrow/pull/11677#discussion_r753013437



##########
File path: docs/source/developers/guide/communication.rst
##########
@@ -0,0 +1,77 @@
+.. Licensed to the Apache Software Foundation (ASF) under one
+.. or more contributor license agreements.  See the NOTICE file
+.. distributed with this work for additional information
+.. regarding copyright ownership.  The ASF licenses this file
+.. to you under the Apache License, Version 2.0 (the
+.. "License"); you may not use this file except in compliance
+.. with the License.  You may obtain a copy of the License at
+
+..   http://www.apache.org/licenses/LICENSE-2.0
+
+.. Unless required by applicable law or agreed to in writing,
+.. software distributed under the License is distributed on an
+.. "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+.. KIND, either express or implied.  See the License for the
+.. specific language governing permissions and limitations
+.. under the License.
+
+.. _communication:
+
+*************
+Communication 
+*************
+
+**About the team**
+
+The team is full of experts, software engineers and core developers
+but also full of users, learners and enthusiasts that love doing what we
+do and we want to spread this enthusiasm to you also.
+
+We all have silly questions and we all need help lots of times.
+We encourage you to be open to communication and we will help as much as
+we can.
+
+Where to get help 👋
+====================
+
+Jira
+~~~~~~~~
+
+Thhe most used way is to communicate through Jira.
+When to use this option?
+
+- **Want to solve a bug** → post an issue on Jira and connect with the team
+  in the comments.
+- **Want to solve an issue that is already in Jira** → connect with the team
+  in the comments.
+
+Jira is used to discuss the problem before the PR is made (how to start,
+where to search for the solution, etc..).
+
+.. note::
+   How to make a Jira ticket. See `Tips for using JIRA 
<https://arrow.apache.org/docs/developers/contributing.html#tips-for-using-jira/>`_.
+
+Github
+~~~~~~
+
+- Github is used to discuss the **content of the PR**.
+- **You have a problem with the build** → you can make an issue on GitHub
+  and discuss the possible solution (or write to the user mailing list).

Review comment:
       Oh, completely forgot about that, good to know!




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