On 10/20/05, Douglas J. Trainor wrote:
> Thank you Derek Keats.
> 
> I do believe that based on what I've seen, Keats trumps Heeks and that
> Heeks conclusions are rubbish. The original posting by Heeks seems to
> be a prime example of FUD (Fear, Uncertainty, and Doubt) [Reference 1]. 
> I'd like to see the data that Heeks refers to so I can look at the data
> collection methodology.
> 

As it happens I don't agree with Richard Heeks' conclusions either. I do
think however the issues he has raised about the evangelical character
of much of the FLOSS argument are more than valid. There is, across all
platforms and applications, a huge problem of communications bewtween
software developers and end users. If the former are convinced they are
in the right - because of the ideological purity of their product - then
listening and proper communication is dead in the water. My view is
that FLOSS is being successful in technician to technician markets such
as operating systems and server software. As a FLOSS advocate, I think
it has been tragically slow to develop in the field of intelligent
application software. I ascribe this to a failure to develop a user-
led development model and a related failure to communicate with a non-
technical audience. Thus the attitudes Heeks describes are at least
part of the problem and dismissing his research by attacking him is
hardly the most sensitive way of responding to criticisms of arrogance.

Love and struggle

Mike Powell



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