This post, and those like it, really say quite a lot about Zenni.
In the past few months, they've had 2 shipping disasters, multiple canceled
orders, credit card chargebacks, and more bad press than almost any company
discussed on this list. It has gotten so bad, that they have even been
officially removed from the preferred providers list on the main
glassyeyes.com web site.
Yet, despite all this, and what appear to be continued (though less severe)
problems, we have people who zealously defend them, citing the price/quality
ratio, and the perfection of their optics. That's one thing that has never
been an issue for debate...Zenni has always been known for the accuracy of
the optics. People have complained about all sorts of things...but never
the optics.
This says WAY more about Zenni than the ordinary reviews we usually write.
I know I am, personally, a Zenni zealot...but even I stopped recommending
them on-list, after so many problems were reported for list members. Yet,
even in these trying times, not a day goes by without a praise email about
Zenni.
They must be doing *something* right! Maybe, once I get my new
prescription, I'll get that pair of rimless glasses, after all!
Wish they did rimless circular lenses...rimless John Lennon glasses would be
very cool. Oh, sorry, groovy! :-) Peace.
-- Chuck Knight
On Mon, Feb 16, 2009 at 3:51 PM, Irene <[email protected]> wrote:
>
> I realize a number of people have had problems lately, but I'm still
> willing to give Zenni a chance because they are one of the few places
> that will make reasonably-priced glasses for people with very poor
> vision (-13 for distance in my case). I can get a pair of single
> vision glasses from Zenni for $17 (using the cheapest frames) and
> every pair has been optically perfect. (And I'm almost embarrassed to
> admit how many pairs I've ordered: I think I have 10 pair, with 2
> more on order. I just wish they made progressives in my
> prescription.)
>
> Goggles4U is the next cheapest, but I paid nearly twice as much and
> the optics, while acceptable, seem a bit off. Many of the other
> online places recommended by posters here either won't handle extreme
> prescriptions or else charge as much as the brick-and-mortar stores.
>
> Yes, it can take a month or more to get the glasses, and, yes, Zenni
> would save itself a lot of calls and emails if it would be more
> truthful about shipping times, but I really don't care how long it
> takes as long as the glasses arrive eventually. My approach is to
> assume that you may need spare glasses in the future, so order them
> now so you don't have to fret about delivery time if you break a
> pair. For people with less-extreme presciptions than mine, glasses
> can cost as little as $8 a pair, plus shipping. Folks, that's a cheap
> as a sandwich--throw caution to the wind and order several back-up
> pair just in case you need them someday.
>
> Also, note that their order acknowledgements often seem to get caught
> by spam filters, and when emailing them, you need to use their service
> email, not the sales email.
>
>
> >
>
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