I ordered glasses from Zenni on the 28 th of January and haven't gotten them yet. Earlier this week, I sent them an e-mail with subject line: January 28th glasses not received yet and in the body I had a full copy of my order and order number. They e-mailed me back within two days saying a shipment is held up in customs and they will remake the order and ship asap. Then I got a shipping notice from them the next day which said they were reshipped and to expect my package within 7-10 days, and a tracking number. If you still haven't gotten a response back, try putting your order date and not received yett in the subject line and see if that gets you anywhere. (if you didn't do this already) It might help to raise your e-mail to the top of their pile :)
Good Luck! Danielle On Feb 25, 11:53 pm, Chuck Knight <[email protected]> wrote: > Check thread 4437, > [glassyeyes | 4437] All aint well with Zenni today > The OP had mentioned his difficulty in getting through to Zenni. I've > always had luck getting through at 9am Pacific time, sharp...not 9:05, for > example. Get into the queue early, and you get through to them, easily. > > Each of the online retailers seems to have its quirks. Zenni's is, > unfortunately, communication skills that are in dire need of an upgrade. > Happily, their glasses are worth the wait! > > -- Chuck Knight > > > > On Wed, Feb 25, 2009 at 4:27 PM, pragwatt <[email protected]> wrote: > > > I ordered two pairs of glasses six weeks ago. I was told that if I > > hadn't received them by last week, I should call and they would > > reorder them. I've emailed and called and as of yet, not response. > > Their voice mailbox was actually full. I'm afraid my money is gonzo...- > > Hide quoted text - > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
