Around last Thanksgiving, they had a shipment seized/delayed/lost by US
Customs. Or, at least that's what they told us. This was annoying, but
resolved, and everyone eventually got their glasses after approximately
twice their normal shipping time. Looking back, this was not completely
unreasonable...but it was definitely inconvenient and somewhat annoying.
Think of it as a black-eye for the company.
Unfortunately for Zenni, Chinese New Year spawned a second major shipping
delay, only 2 months later. People who ordered their glasses in January
didn't receive them until the beginning of March, in some cases. And, had
they just fessed up at the beginning about the delays, we wouldn't have been
so annoyed. Instead they first blamed it on another issue with Customs,
shipping delays, pairs not passing QC, etc. Eventually they just told the
truth, and admitted it was because of the holiday -- something which any
reasonable person on this list would have understood. This registered as
black-eye number 2, and cost them their preferred status.
>From the more recent posts, it appears that this double whammy is now over,
and people are once again getting their glasses in approximately 2 weeks, as
they had before. BUT, having not one, but TWO problems of this type in
rapid succession knocked them out of the preferred provider list.
As to what they're doing to eliminate this problem in the future...only
Zenni knows.
-- Chuck Knight
On Thu, Mar 12, 2009 at 9:00 AM, rudolphreindeer252 <
[email protected]> wrote:
>
> I've heard others mention about shipping problems with Zenni.
> I wonder what if anything they plan to do to alleviate this problem.
> Until they do, I to plannin' on sticking with O4L or Walmart.
>
> Rudolph
>
> On Mar 10, 1:12 pm, JBell <[email protected]> wrote:
> > This was my first time using optical4less...Zenni was my preferred
> > choice but due to recent shipping problems I decided to try another
> > company.
> >
> > I ordered two pair of glasses on Feb. 27th and they arrived March 10
> > through USPS. I did have to sign for them. Eleven day turn around time
> > is great!
> >
> > One set is a pair of prescription safety goggles which not many online
> > companies carry. The other are my computer glasses. Both were made
> > with my reading only prescription. I am very pleased with both pair
> > and will not hesitate to use optical4less again.
>
> >
>
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