This is my first experience ordering from G4U and I will keep you posted on the details.
I ordered style # 23263 (since discontinued) on 3/7. Received a confirmation email immediately with all the details of my or I checked my account on their site on the 14th and it showed that my order had shipped. I did not receive any kind of email letting me know this had occured. The glasses arrived on 3/21 (today). They were packaged in what appeared to be the same type of box that my bank sends me new checks in. The postage was two stamps and a third 2cent stamp. I only mention this because it did not appear professional and, was in fact, the precursor to the quality of the product I have received. Other than that, the glasses are packaged in a hard case, inside 2 plastic bags, inside a piece of cotton, inside a cleaning cloth. A repair kit with extra nose pieces is also included. The glasses I received are the style I ordered, however, the lenses bend downward from the bridge. This is not what the picture on the site indicated. The site showed frames that are horizontal, not droopy. The right lens also has a 4mm scratch across the top of it. I have initiated an email (there is NO phone number to contact them) to G4U asking for a full refund citing their 100% refund policy for damaged glasses. I took pictures as they indicate that I might be asked for some. The site indicates I should hear from somebody within 24-48 hours. It is Saturday now, so I will assume they will not be open until Monday. If I do not hear from them by Wednesday (3/25), I will.....um, well, I guess I'll send another email since they have no other form of contact other than a fax number. --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
