Well, I *finally* received a reply from Zenni's US office. Figured I'd share it with you all.
---QUOTE--- Dear Mr. *****, We at Zenni Optical pride ourselves in the speed with which we deliver to our customers. Unfortunately, the shipment containing your order has been delayed by a random Customs inspection which we expect to be concluded shortly. You will then receive a subsequent email notifying you of the tracking number for your order, which will be shipped via US Postal. We apologize for the delay this has caused and are working diligently to resolve this issue promptly. We thank you for your patience and appreciate your patronage. Sincerely, Zenni Optical Customer Service ---END QUOTE--- I plan to email Zenni once this current fiasco is over (and their email volume has dropped to normal levels) and suggest to them that they either switch to using Hong Kong Post exclusively, or at least offer it as a shipping option for those of us who have been burnt before. I understand that this is something that is beyond their control, but after having it happen twice in six months, they need to take a really hard look at how they handle their shipping, but more importantly, how they handle customer service for the volume of sales that they do. Just to give everyone an idea of what that volume level is, the order I placed on Mar.8th was #545610 and I placed another on Mar.24th which was #567441. If Zenni uses sequential numbers on their orders (which I'm almost positive they do), then that's 21,831 orders in 16 DAYS!! That's approx. 41,000 orders a month!! Imagine if that's their average per month. That's almost half a million orders a year. And not all those orders are for just *one* pair of glasses. Sheesh, that's alot of specs!! 8^) Just 2 more cents... I'd spend more, but I'm saving for all those tax *cuts* I'm gonna get. :^/ -=# Firewalker #=- On Apr 2, 11:16 pm, Firewalker <[email protected]> wrote: > What I can't understand is when they realize they're having customs > trouble again, they switch over to Hong Kong Post like they did with > pittsburghgirl89. Why then can't they just ship HKPost exclusively, > like O4L does. > I'm pretty sure most here wouldn't mind paying a slightly higher > shipping cost to have reliable delivery via HKPost. > > And now for something completely different... > It wouldn't surprise me in the least to find out that a certain > bloated eyeglass monopoly has paid off a high level US customs > official to randomly block shipments from Zenni in an attempt to crush > the competition. > Conspiracy theory? Possibly. > Typical corporate monopolistic tactics? Absolutely!! > > Just my 2 cents. > > -=# Firewalker #=- > > On Apr 2, 3:17 pm, SS <[email protected]> wrote: > > > > > Ooooh...I am sooooo steamed. I just got off the phone with a rep at > > zenni who was not nice at all! > > > I had spoken to someone on Monday who told me that if they hadn't > > arrive in CA by Wednesday they would order them again. Today, this > > rep said, "I can't imagine anyone would tell you that we would reorder > > them" and then told me she could cancel my order and that's it. She > > told me that a supervisor would call me but could not tell me when > > that would happen. (I've never had anyone from Zenni actually call > > me.) > > > The worse part was that she was so rude about it. In the past, all > > the reps have been so nice, but she was very defensive. I can only > > guess that they have been getting a lot of calls.... > > > On Apr 1, 4:14 pm, SS <[email protected]> wrote: > > > > I just tried to call the California office about the order which I > > > posted about above. (I called them on Monday and they told me to call > > > back today.) Not only is there no one to answer the phone, but the > > > voice mail box is full so I can't leave a message. Now I'm wondering > > > if I should call the credit card company and dispute the charges as I > > > have two orders outstanding. > > > > On Apr 1, 10:46 am, Firewalker <[email protected]> wrote: > > > > > Well, I just received an email from the lab stating that they shipped > > > > my glasses to the California office on the 17th. > > > > I wrote the California office asking them what was going on, but no > > > > reply as of yet. > > > > Knowing federal bureaucrats, it probably *is* a customs problem. But, > > > > that still doesn't explain Zenni's lack of courtesy in keeping their > > > > paying customers in the dark. The silence coming out of the California > > > > office is deafening. > > > > > -=# Firewalker #=- > > > > > On Apr 1, 1:37 am, Chuck Knight <[email protected]> wrote: > > > > > > Is that true...is it only US customers having these problems? > > > > > > If so, that lends credence to the "customs" excuse...it really could > > > > > be US > > > > > customs that is creating the problem. But, it also leads to another > > > > > question...why are Zenni orders so often held up in customs? Are > > > > > they being > > > > > singled out...and why? > > > > > > -- Chuck Knight > > > > > > On Tue, Mar 31, 2009 at 2:37 PM, Olwen Williams <[email protected]> > > > > > wrote: > > > > > > > Have you thought that it is "funny" that only US customers have this > > > > > > problem. I think Zenni should forget bulk shipping to the US, > > > > > > charge > > > > > > everyone the international shipping (which is a lot cheaper than > > > > > > some > > > > > > suppliers charge) and ship everything direct from Hong Kong. I > > > > > > can't > > > > > > fault the service from Hong Kong post. > > > > > > > On Mar 31, 4:16 pm, Firewalker <[email protected]> wrote: > > > > > > > You too hunh? > > > > > > > I placed mine on the 7th and have yet to see a "shipped" email. > > > > > > > They'll probably give us some crap about having *another* shipment > > > > > > > seized by customs. Funny how O4L ships from HK and you never hear > > > > > > > of > > > > > > > one of their shipments being seized. > > > > > > > I beginning to think Zenni are a bunch of liars, and they can take > > > > > > > their specs and shove 'em. I'll pay the extra price for *reliable* > > > > > > > service anyday. > > > > > > > > Guess it's time to play the phone game with Zenni tomorrow. > > > > > > > > -=# Firewalker #=- > > > > > > > > On Mar 30, 5:34 pm, SS <[email protected]> wrote: > > > > > > > > > I'm so frustrated...an order I placed on Marh 6th still has not > > > > > > > > arrived. I e-mailed last week, and I got this response "We > > > > > > > > will be > > > > > > > > sending your order within a couple of days". Never happened. > > > > > > > > > Very frustrated!!- Hide quoted text - > > > > > > - Show quoted text -- Hide quoted text - > > > - Show quoted text -- Hide quoted text - > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. 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