They seem to be really really slow. I sent them a frame for lensing nearly a month ago. No communication has been forthcoming from them. I wrote for a status two weeks ago, and they said they were waiting to be completed by the lab. Still no glasses. I will probably not be a repeat customer. (In comparison, turn-around for eyeglasslensdirect was about a week and a half.)
On Apr 8, 9:12 pm, Lance <[email protected]> wrote: > Got my first pair of bifocals from $39 in November. I got them 8 days > after ordering, and was quite satisfied, but I dropped them about > three weeks ago, and the lenses got scratched. > $39 offered to replace lenses for free, as long as I sent them back (I > couldn't, for they are my only bifocals). SO I went ahead and ordered > another pair to wear, so that I can then send these back for > replacement. > I ordered the new pair on March 23. 13 business days later, they still > have not shipped. I called the company last Friday (10th business > day), and was told that these lenses were "custom-made," so they would > take longer (even though it was the same kind I ordered the first > time!). I had originally been told that this replacement pair would > take 3-5 business days to make, then ship. It has now been 13 business > days, and still no ship. Last Friday,I asked them if they could > overnight the glasses, since it was taking longer than promised---"We > don't do that," they said. > After I refused to get off the phone, they offered a free pair of > single-vision glasses instead (a lot of good that would do for a bi- > focals wearer!). I insisted on overnight shipping, so they finally > gave in and said it would be "early next week." It's now Wednesday > night---still no word. > > I guess I should breathe a sigh of relief that I didn't send this pair > back before ordering another pair!! > Going on day 17 of peering through scratched lenses . . . and > counting . . . --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
