I bought a pair of bifocals from this place. They came to me in a crooked frame that was impossible to wear. I contacted them and I sent them back. I tried to phone but was kept on hold for 20 minutes. I emailed them what frames I wanted to change them to (from progressive to regular reading glasses). They said no problem and I gave them my credit card number and afterwards I realized that I should be getting a credit back. I asked if the credit would go onto my card or into my account. No response. I emailed them again. No response. Emailed again. No response. I tried calling. I was on hold for 30 minutes. Emailed from the site. No response. My glasses and credit card number is floating around 39glasses.com. I will now call the credit card company to cancel my credit card (stupid on my part to send it through email.) and call the BBB and never do business again with these people.
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