Don, Thank you for your review of EyeBuyDirect.com, and I am happy your overall experience was pleasing. I look forward to having you visit us again someday soon.
With regards to your two grievances, I would like to thank you for bringing these issues to our attention and you are most welcome to email me directly to follow up on how these issues are dealt with. All the best, EyeBuyDirect.com On May 12, 9:29 pm, Don <[email protected]> wrote: > After months of shopping, virtual mirrors, anguish, etc. I *finally* > convinced my wife to order glasses online. Because of their > reputation here, we decided to give EyeBuyDirect a try. We are lucky > enough to have an optometrist who provided all of the information she > needed to order (but who just didn't have glasses she liked in our > price range). She even tried to step out of her comfort range and > order a pair of rimless glasses. > > EyeBuyDirect got the glasses here quicker than they promised, and they > were wonderful. Great quality, fit, prescription, etc. were all > perfect -- EXCEPT -- my wife has a rather narrow PD and the nose > bridge on rimless glasses is wider than normal frames so that it can > be attached to the lenses. As a result, the bridge interfered with > her view more than she could accept. We had to return the glasses. > > They say that you can tell more about a company when something goes > wrong than when everything goes right. That's true about > EyeBuyDirect. One of the main reasons we chose to buy from them was > their return policy. They took the glasses back, and they made the > return process rather easy. All-in-all, we were satisfied enough with > our non-purchase that we plan to buy from them again in the future. > > We only have two VERY small quibbles that we want to mention. Neither > is enough to put us off, but we thought some people who read this > might want to know. First is that their "No Questions Asked" policy > is not 100% accurate. When I called for the return authorization, > they did ask me ONE question. No biggie. Second is their "do not > refund shipping cost" policy. I don't have a problem with the policy > itself -- I think it's only fair to pay for shipping -- but when we > ordered there was no shipping cost (shipping was free for orders over > $99). They still subtracted their standard (and reasonable) $4.95 > shipping cost from the refund. Again, this wasn't enough to put us > off, but the wording of their return policy wasn't 100% clear. > > Overall, we are satisfied. Except for having to go through the > shopping process all over again. --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
