Le 27/07/2011 10:18, Trey Dockendorf a écrit :
The problem we are having is if the user's email is under "Requester" , and they send in follow-ups it creates a new ticket that is linked to the original.
yes this bug have been fixed.
These user's aren't in the GLPI DB so only their email address shows up. We also have some situations where a user will reply with an email address that differs from the one in GLPI's DB, in which case it will again create a new ticket rather than adding the response as a follow-up. For my organization all mail goes to u...@tamu.edu <mailto:u...@tamu.edu>, but if they respond from the web based mail it will show up as from u...@neo.tamu.edu <mailto:u...@neo.tamu.edu>, which complicates things. I hope that made sense.
Yes it is a real problem. In 0.83, a solution will be to define several emails per users but it will not solved all troubles.
So, I think your patch is interesting. Regards Julien
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