Recently I had a user send in a ticket via email that had no subject line. In the database, and in the email notifications the ticket's name showed as "<no subject>". However in GLPI, there was no text. This made it impossible to open the ticket and also once I did open the ticket (by pasting it's id number into URL) , I couldn't modify the title as there was no text to generate a link. I figure it's because it was handeling that text as HTML.
I wasn't sure if the preferred method is to strip the "<" and ">" when the email is received or when it's viewed in GLPI. Attached is a patch do the first solution, strip "<" and ">" only if they appear in that order (so like an HTML tag). I did this on v0.80.2. I also attached an image to show what I mean by no link to click on. Ticket "8168" has the exact name field as "<no subject>" while ticket "8169" had the "<" and ">" stripped. - Trey
<<attachment: Screen shot 2011-08-16 at 3.52.33 PM.png>>
0001-Remove-any-instances-of-a-followed-by-a-from-the-sub.patch
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