Re: [Glpi-user] Error downloading documents in IE with GLPI Version 0.65

Thu, 29 Jun 2006 11:03:31 -0700

JMD,

I do not believe we are behind a proxy server (I would need to verify that though), and we run a number of other applications at the same location with no difference in browser compatibility. Why would a proxy only affect IE and not Mozilla, and why only GLPI and not other Applications such as OCS Inventory, Cacti, Nagios, etc....

Thanks,
--Neil

JMD wrote: 
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[EMAIL PROTECTED] a écrit :
  
Hi,

I can download all documents fine with Mozilla however, when we attempt
to go to the "Management" ---->"Documents" page and download anything we
recieve the following errors:

1. For PDF file we get a mime error and the PDF file loads a bunch of
unreadable characters (which usually means it does not recognize the
mime type) however I have the mime set to application/pdf which works
fine with mozilla
2. For Excel Spreadhseets I recieve the following:
   a. I get the window which pops up and states "Do you want to Open or
Save this file"
   b. I click on "Open"
   c. I then get a microsoft Excel window which states "could not open
"https://ip_address/glpi/documents/send-document.php?file=XLS/FILENAME.xls"
   d. I click on "OK"
   e. Another Excel window pops up and states "MS Excel cannot access
the file
"https://ip_address/glpi/documents/send-document.php?file=XLS/FILENAME.xls".
    
(...)
  
Can anyone else duplicate this on their install? I am running RHEL4, PHP
Version 4.3.9 I've tested it out on multiple Workstations and none of
them work with IE, only with Mozilla (those are the only two I have tested)
I'm using IE Version 6.0.2900.2180.xpsp_sp2_gdr.050301-1519 Cipher 128-bit
    


Do you use a proxy ? It would be the source of your problem.


Best regards,

- --
JmD

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begin:vcard
fn:Neil Ridlinghafer
n:Ridlinghafer;Neil
org:Sony Computer Entertainment America;IT Online Operations
adr:;;919 E. Hillsdale Blvd.;Foster City;CA;94404;USA
email;internet:[EMAIL PROTECTED]
title:Senior Systems Administrator
tel;work:650-655-3573
tel;fax:650-655-5555
tel;pager:[EMAIL PROTECTED]
tel;home:408-275-6825
tel;cell:408-250-1035
x-mozilla-html:TRUE
url:http://www.scea.com
version:2.1
end:vcard


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