Anybody already customized the
page HELPDESK.html?
Ex.:
The common user access the page
HELPDESK.html
1 - Write e-mail and passwod
2 - Verify if exist user acconut in GLPI base - IF EXIST GOTO STEP 4
3 - If no exists, fetch the user informations into the cooporate LDAP(same at the 1º login on GLPI)
4 - Request about to the user affirm the datas , what will be showed on-screen
5 - After the confirmation from the information by the user , bring up the login with status Disabled
6 - Request what the user type in the hostname or Nº of the inventory
7 - Consult from base of data the information above the equipment
8 - Request what the user type in the description of the problem
9 - Create a ticket with the information of the user and of the equipment , got on the lasts steps (Always Proirity Medium)
2 - Verify if exist user acconut in GLPI base - IF EXIST GOTO STEP 4
3 - If no exists, fetch the user informations into the cooporate LDAP(same at the 1º login on GLPI)
4 - Request about to the user affirm the datas , what will be showed on-screen
5 - After the confirmation from the information by the user , bring up the login with status Disabled
6 - Request what the user type in the hostname or Nº of the inventory
7 - Consult from base of data the information above the equipment
8 - Request what the user type in the description of the problem
9 - Create a ticket with the information of the user and of the equipment , got on the lasts steps (Always Proirity Medium)
Tanks,
André Luiz Maciel
Coelho
Varig - Coordenador de Suporte RIO - RIONFRG
Av. Almirante Silvio de Noronha, 365 - Bloco A - 101/102
Castelo - Rio de Janeiro - RJ - 20.021-010
Tel.: +55 21 3814-9765 Fax.: +55 21 3814-5708
Varig - Coordenador de Suporte RIO - RIONFRG
Av. Almirante Silvio de Noronha, 365 - Bloco A - 101/102
Castelo - Rio de Janeiro - RJ - 20.021-010
Tel.: +55 21 3814-9765 Fax.: +55 21 3814-5708
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