Hi here, End users send tickets by mail. The ticket is then created in glpi. But the ticket is not linked with any hardware (computer or something else). So, we need to link manually the ticket to an object. From the ticket pannel (when I'm in), we can only choose the computer by its name (netbios name indeed) which is really not clear (some letters and numbers). This is hard to identify the right computer.
-> I have three questions : - is there a way to make an advanced research (by user for example) on inventory when we are in the ticket. - is it possible to link automatically a user with a default hardware (each time user X create a ticket, it is linked by default with computer Y) ; if we want to link the ticket with another hardware, we can do that after the ticket creation. - is there a better way to manage tickets than we are doing? Thank you very much for your help, nm
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