Hello, Based on SLA rules you may assign a ticket like you said. Regards,
Olivier MORON GLPI Development RAYNET SAS Tel : +33 476 33 4952 Fax: +33 4 76 70 56 63 -----Original Message----- From: Glpi-user [mailto:[email protected]] On Behalf Of Marco Gaiarin Sent: Monday, October 12, 2015 5:00 PM To: [email protected] Subject: [Glpi-user] Automatically assign a request after X hours... I'm using GLPI latest stable 0.85.5. I've tried to make a rule that will assign a request to a technician after some hour (really: based on priority). After fiddling a bit with rules, i was not able to do so. What i'm missing? I can do that with GLPI? Thanks. -- dott. Marco Gaiarin GNUPG Key ID: 240A3D66 Associazione ``La Nostra Famiglia'' http://www.sv.lnf.it/ Polo FVG - Via della Bontà , 7 - 33078 - San Vito al Tagliamento (PN) marco.gaiarin(at)lanostrafamiglia.it t +39-0434-842711 f +39-0434-842797 Dona il 5 PER MILLE a LA NOSTRA FAMIGLIA! http://www.lanostrafamiglia.it/25/index.php/component/k2/item/123 (cf 00307430132, categoria ONLUS oppure RICERCA SANITARIA) _______________________________________________ Glpi-user mailing list [email protected] https://mail.gna.org/listinfo/glpi-user _______________________________________________ Glpi-user mailing list [email protected] https://mail.gna.org/listinfo/glpi-user
